Jobs from Win-Pro Consultancy Pte Ltd (Singapore)
Win-Pro Consultancy Pte Ltd (Singapore)

Win-Pro Consultancy Pte Ltd (Singapore)

Transform Business Digitally
5.0
3 Reviews
Verified

IT Support Engineer

8 applications
Full-time
On-site
Not disclosed
Singapore
10-49
Highlights
Career/Business Progression - Leading to IT Manager, IT Consultant, IT Director and Business Owner
High Growth Opportunities - To acquire High Proficiency in Latest Technologies
Fun and Healthy - Easy Access to Facilities like Gym and Swimming Pool

About the job

Job Description & Requirements
  • install and configure computer hardware operating systems and applications
  • monitor and maintain computer systems and networks
  • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • replace parts for notebook, PC and Server
  • provide end user support
  • Create procedural documentation (in Visio)
  • Create incident / security / IT Audit reports
  • follow diagrams and written instructions to repair a fault or set up a system
  • support the roll-out of new applications
  • set up new users' accounts and profiles and deal with password issues
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritise and manage multiple open helpdesk service ticket at one time
  • rapidly establish a good working relationship with customers and other professionals, such as software developers
  • test and evaluate new technology
  • Develop security protection policies for firewall
  • Configure VLAN for Switch
  • Configure VPN for Firewall
  • perform monthly security or audit checks on computer equipment.
  • To setup/configure/troubleshoot Notebooks, PC and Servers



Product Competency

  • To setup/configure/troubleshoot Fortinet Firewall
  • To setup/configure/troubleshoot Microsoft Windows Server
  • To setup/configure/troubleshoot Microsoft Office 365
  • To setup/configure/troubleshoot Microsoft Windows 7/8/10
  • To setup/configure/troubleshoot Qnap NAS
  • To setup/configure/troubleshoot Synology NAS
  • To setup/configure/troubleshoot Kaspersky Endpoint Security
  • To setup/configure/troubleshoot APC Smart UPS
  • To setup/configure/troubleshoot 3CX / SIP Phones
  • To setup/configure/troubleshoot HPE Managed Switch
  • To setup/configure/troubleshoot Ubiquiti Wireless Network
  • To setup/configure/troubleshoot Microsoft Azure Cloud VM/Network/Backup


Photos
 
Team
Ken Tai
MD - WinProMy Consulting Sdn Bhd

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